I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1-3 business days of processing time for your order to ship out.
Standard Shipping: 7-15 business days
- Order within £29.99 - Shipping Fee £4.99
- Order over £30 - Free Shipping
Logistics: DHL, UPS, USPS, CNE, JCEX, YunExpress
During peak seasons and promotional sales, delivery might take a little longer.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a ￡0.5 cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
MY ITEM ARRIVED DAMAGED
All products come with a FREE replacement/refund warranty for 30 days from the date of purchase.
Only items that arrive in a physically damaged condition, has missing parts or accessories, defective or significantly different from the product description are allowed for a refund.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be properly packed. If there is any damage on return shipment, the buyer agrees to bear the cost.
If your purchase does not match the description or if the item is defective, please contact us within 48 hours of receiving your order – we will work our best to either resolve the issue and ensure you are not left waiting. If you received the wrong item, please contact us within 48 hours of delivery. We will arrange for the delivery of the correct item.
For defective or faulty products, please take photos or videos and email us at email@example.com – we will replace or refund your purchase after confirmation.
I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
If we still haven’t managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours?
Notice: There are certain delays on all carriers due to the global pandemic of COVID-19 (aka coronavirus). However, We are working around the clock with our shipping partners to ensure that your order reaches you as soon as possible. These times are certainly challenging but we hope we’ll get through this temporary phase soon and keep delighting you with our best service possible. We are sincerely thankful for your continued support and business.